At Queeny Limited, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your product, we offer a clear and fair refund and return policy.

1. Eligibility for Returns

• Products must be returned within 14 days from the date of delivery.
• Items must be in their original condition, unused, unwashed, and with all original packaging, labels, and accessories.
• Some items, such as personalized products, digital downloads, or sale items, may not be eligible for return. This will be specified on the product page.

2. Return Process

1. Contact our Customer Support team at [insert email/contact] with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) and instructions for returning the item.
3. Carefully package the product and ship it to the provided address. We recommend using a trackable shipping method.

3. Refunds

• Once your return is received and inspected, we will notify you via email about the status of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are non-refundable, unless the return is due to a defect or error on our part.

4. Exchanges

• If you wish to exchange an item, please contact us to check availability of the replacement product.
• Exchanges are subject to the same conditions as returns.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact our Customer Support team within 7 days of delivery.
• We may request photos or evidence of the damage to process a replacement or refund.

6. Contact Information

For any questions, returns, or refunds, please contact:
Email: info@queeny.com.bd
Phone: +8801901025151
Address: Sonargaon Imtiaz Tower, House# 8, 9, 10/3, Free School Street, Kathalbagan, Dhaka-1205, Bangladesh.

Queeny Limited reserves the right to amend this policy at any time. Customers are encouraged to review this policy periodically for updates.